Booking Form and Terms & Conditions
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Communication and Influencing Skills
Duration:
 2 days
Dates:
 Please call
       

Programme designed for:
This workshop is suitable for anyone who has to use their communication and influencing skills to deal effectively with other people. This may be within a department across different functions within an organisation or externally with customers or suppliers.
What are the benefits of attending?
In a working environment everybody is judged on personal effectiveness rather than any formal authority they may have. To successfully influence people or to overcome difficult working relationships, you need to be able to combine a confidence in yourself with a good organisational ability and a clear view of your goals. This programme will equip you with the range of skills that will help you get the required level of acceptance on the important issues. You will also have the opportunity to practice the skills.
At the end of the programme, you will be able to:
  • Begin to use positive influencing skills to achieve better results in your job role
  • Understand the process for resolving conflict and be able to deal with such situations more successfully
  • Recognise the importance of communications and utilise the skills learnt appropriately
  • Grasp the ability to identify priorities and then communicate them to others
  • Identify ways to improve the organisation of your workload and to manage your time more wisely
  • Plan for and manage meetings to ensure that they are relevant, time-efficient and productive
Outline programme
Day 1
  • The core skills of communication
    - methods of communication and when to use each type
    - questioning and listening
    - making meetings effective
  • How to manage time and be more organised
  • Action planning
Day 2
  • Review of Day 1
  • How to successfully influence others
  • Resolving conflict
  • Personal development review and action plan

Cost:
£399 +VAT
For current MCM retained clients
 
£470 +VAT
For other clients and non-clients

MCM CONSULTANTS
TEL: +44 (0) 1832 734300
FAX: +44 (0) 1832 735600
EMAIL: info@mcmconsultants.co.uk